Due to heavy traffic on the PF website and some time due to server issues EPF members may not receive the OTP while transferring their PF amount or while submitting PF claim forms like form 19, 10C, and 31. The same message will also be seen as a failure to send OTP while transferring PF.
If you are also facing a problem with unable to process OTP requests in PF then the simple solution is, wait for some time, at least for 1-2 minutes and click on resend OTP. Now fresh OTP will be sent to your registered mobile number and enter that OTP and verify your claim request.
The second option is logout from your UAN member portal and again login with your UAN and password and start applying for PF again.
In most cases the above two solutions will solve your problem, still, if you are getting the problem then raise a grievance at the PF portal.
To Which Mobile Number OTP will be Sent to in PF
The OTP will be sent to the Aadhare registered mobile number of the employee. i.e OTP will be sent to the mobile number which is linked to your Aadhar card.
What to do If EPF Member Doesn’t Have Aadhar Registered Mobile Number?
If your mobile number is not linked to your Aadhar card then you need to link it at any of your nearest Aadhar enrollment centers. Without Aadhar registered mobile number it is not possible to claim your PF amount online.